Return Policy – Mesum LLC
At Mesum, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help!
1. Eligibility for Returns
You can return items if:
- The product is unused, unworn, and in its original packaging with all tags attached.
- The return request is made within [mention return period, e.g., 7 or 14 days] of receiving the order.
- The item is not listed as Non-Returnable (e.g., perishable goods, intimate apparel, customized products).
2. Non-Returnable Items
The following items are not eligible for returns:
- Perishable Goods: Food items, flowers, etc.
- Personal Care Items: Cosmetics, skincare products.
- Intimate Apparel: Underwear, swimwear.
- Customized Products: Personalized items or made-to-order products.
- Sale or Clearance Items: Items marked as “Final Sale.”
3. Return Process
- Request a Return: Contact our customer support team at [contact details] within the return period.
- Pack the Item: Securely pack the item in its original packaging, including all accessories and tags.
- Ship the Item: Send the package to the return address provided by our team. The customer is responsible for the return shipping costs unless the item is defective or incorrect.
- Inspection and Approval: Once received, we will inspect the item. If approved, the refund or exchange process will begin.
4. Refunds
- Method of Refund: Refunds will be processed using the original payment method.
- Processing Time: Please allow [mention time frame, e.g., 7-14 business days] for the refund to reflect in your account.
- Shipping Fees: Shipping charges are non-refundable unless the return is due to an error on our part.
5. Exchanges
If you received a defective or incorrect item, you can request an exchange. Please contact our support team, and we will assist you in replacing the item at no additional cost.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within [mention time frame, e.g., 48 hours] of delivery. Provide clear images of the damaged product, packaging, and proof of purchase. We will arrange a replacement or refund as soon as possible.
7. Cancellations
- Orders can be canceled before they are shipped. Once shipped, the return process must be followed.
- Customized products cannot be canceled once the order is confirmed.
8. Contact Us
If you have any questions or need help with a return or exchange, please reach out to us:
Email: Mesumgul81@gmail.com
Phone: 3-4129126123
Address: 901 bardswell rd Catonsville Maryland 21228
We are dedicated to ensuring a smooth and hassle-free return experience. Thank you for shopping with Mesum!